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Customer Service:
(919) 968-9466
orders@backstreets.com

Returns or order by mail:
Backstreet Records
1818 MLK Jr Blvd #300
Chapel Hill, NC 27514
USA

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SHIPPING OPTIONS (select at checkout): Standard Delivery is U.S. Mail or UPS Ground in the U.S.; or Air Mail for International orders. Please allow 1-4 weeks for standard shipping. We always do our best to fulfill orders as quickly as possible, and there's a very good chance you'll receive yours sooner than that.... but we do ask that you allow up to four weeks for standard shipping. Expedited Shipping is available to U.S. destinations. Customers requesting Overnight or 2-Day service should have delivery within, respectively, one or two business days from when we received your order. Expedited orders received after 2 p.m. Eastern will usually be processed the following business day. ORDERING FOR THE HOLIDAYS? For U.S. destinations, we can guarantee delivery before Christmas for all orders placed by December 10. Domestic orders placed December 11 or later may still arrive in time (we’ll be doing our best to get everything sent out quickly), but after December 10 only those orders which request Expedited Shipping can be guaranteed on-time. We also recommend using Expedited Shipping if you need your items to arrive by an earlier date (for a holiday party, Hannukah, etc.). Expedited orders placed by 2 p.m. Eastern will ship on the same day. For orders shipping outside of the U.S., unfortunately we aren’t able to guarantee delivery time (it’s in the hands of the postal service, which does slow down around this time of the year), but we’d recommend ordering sooner rather than later, and we’ll be working hard to get your package in the mail as quickly as we can! RETURN POLICY We offer a money-back guarantee on every item in our shop. To return merchandise for any reason within 30 days of purchase, for either refund or exchange, simply contact Customer Service at the phone number/email address above to arrange a no-hassle return. If arranging an exchange for merchandise that is not damaged or defective (such as needing a different T-shirt size), we do ask that the customer cover additional shipping costs. Thanks for shopping with Backstreet Records!